Freight, deliveries and collection

Deliveries to MCEC

All deliveries for AIEC must be directed to the MCEC UPPER Loading Dock (shown on the below map with a star) accessible from Normanby Road, South Warf.

All deliveries must arrive between 12.00pm (AEST) Monday 21 October and 11.30am (AEST) Tuesday 22 October.

Below are details to help with the delivery of your goods to the venue:

Goods not delivered to the MCEC UPPER loading dock will not be accepted
Goods received earlier than Monday 21 October will not be accepted
Goods not displaying the MCEC Delivery Label will not be accepted
To avoid issues with the delivery of your goods, always ensure that a representative is onsite to take possession of these goods or ensure you use our recommended freight forwarding company.
The MCEC and Think Business Events will not sign delivery of any goods received on behalf of an exhibitor, nor is there any responsibility taken for the safety of any such items delivered to the site in the absence of the exhibitor.

MCEC Delivery Label

All exhibition goods being forwarded to the Melbourne Convention and Exhibition Centre must use the “MCEC Delivery Label” which can be downloaded via the AIEC Exhibitor portal and attached below. This label must be attached to every item delivered to the loading dock. Please note - Deliveries are only accepted between 12.00pm (AEST) Monday 21 October and 11.30am (AEST) Tuesday 22 October or as determined by event requirements.

Download Delivery Label

Freight Forwarder

Our preferred freight forwarders, Expo Freight can provide a complete transport, materials handling and storage service, utilising their service streamlines your operational experience. They monitor freight from origin through to the exhibition booth, ensuring goods are handled in a professional manner and all formalities/deadlines are met.

Specialising in exhibition freight forwarding – both domestic and international – Expo Freight can ensure exhibitors’ products, display and merchandise are in the right place, at the right time.

If you are using Expo Freight your goods will automatically be delivered to your booth and all services provided will be invoiced to you directly.

Expo Freight Booking

Expo Freight Booking Instruction

AIEC bumps in on very tight parameters and deliveries will not be accepted at the venue earlier. Furthermore, all freight must be removed from the venue the same night as the exhibition closes, with no exceptions.

For these reasons alone, we highly recommend using Expo Freight as their service is door-to-stand and they provide services outside normal business hours. Prior to the conference, they will make contact to discuss and determine your individual freight and logistics requirements.

Expo Freight Contact Details

Other Freight/Courier Companies

It is highly recommended that you use our preferred freight forwarders. Please be aware that freight services will incur costs for your organisation. However, if this is not an option, your arrangements should be made for goods to arrive between 12.00pm (AEST) Monday 21 October and 11.30am (AEST) Tuesday 22 October. You will need to arrange the loading dock booking directly with the MCEC Loading Dock team via exservices@mcec.com.au or (03) 9235 8110.

If you are using your own transport/freight company, Expo Freight, Think Business Events and the MCEC staff cannot sign for the delivery of goods on your behalf. Please make specific arrangements with your freight provider and/or have a representative onsite at the time of your delivery.

Collections from MCEC

All goods should be collected and removed from the premises within 12.00pm - 15.00pm on Friday 25 October, as there are no storage facilities available for exhibitors. Please ensure all booths and aisles are kept clear for the exhibition builder to access during bump out, as per safety regulations.

Important - It is mandatory for all exhibitors during bump in/out periods to wear approved high visibility safety and closed toe shoes.

Should goods not be collected by this date they will be deemed abandoned and disposed of accordingly. Charges may apply.

Please see below details which will help with the collection of your goods:

It is recommended you organise your returning goods to be collected via Expo Freight and you must have this booked prior to bump-out.
Exhibitors using their own courier service should make these arrangements time prior to the exhibitor bump-out period.
All exhibition goods must be wrapped and packed ready for pick up by Expo Freight or your own courier.
A completed consignment note from your courier must be attached to boxes for prompt collection.
Consignment notes should be organised prior to the conclusion of the conference. Think Business Events or the MCEC will not sign any consignment notes on behalf of exhibitors.
Think Business Events and the MCEC will not take responsibility for missing or damaged deliveries. Your items are to be packed correctly and clearly labelled, please alert the venue if you foresee any issues.