2.3.5. International student safety and support

Date:  Thursday 8 October
Time: 1:00PM - 2:15PM
Location: R5

Session Type: Thematic session

Chair: Ms Mary Ann Seow, National President, ISANA International Education Association (Australia)

Four years young: the Overseas Students Ombudsman, helping to build Australia’s reputation in international education (1039)

Established in the wake of a perfect storm in Australia’s international education sector, the Overseas Students Ombudsman (OSO) is a crucial feature of the Education Services for Overseas Students regulatory framework. The OSO provides an external complaints and appeals body for international students studying at private institutions. By resolving individual problems and identifying systemic issues and trends, the OSO enhances the student experience and Australia’s international reputation. Four years on, this presentation will examine what our complaints data reveals about the problems that overseas students experience with their private education providers and consider how best practice complaint handling can help to maintain the calm after the storm.

Key interest area (KIA): STU
Sector(s): ELT,HE,SCH,VET

Ms Doris Gibb, Senior Assistant Ombudsman, Overseas Students Ombudsman, Australia