Masterclass 2

Agents of choice: implementing an education agent framework 

Date: Tuesday 15 October 2019
Time: 10am – 4pm
Location: Perth Convention and Exhibition Centre

Registration fees:

If attending the conference: $575
If only attending the masterclass: $625

Register here


Education agents play a crucial role in recruiting international students to study in Australia. They provide information and advice on study destinations, course options, entry requirements and application submission, as well as pre-departure advice to manage expectations for a successful transition for life and study in Australia.

Education providers expect that their education agents will assist students in making an informed choice on their course of study, provide accurate advice and ensure their intentions are genuine.  As outlined in Standard 4 of the National Code, providers have compliance obligations for the education agents they engage to recruit students on their behalf. These include a requirement to enter into a written agreement, declare and take steps to avoid conflict of interest, act honestly and in good faith in the best interests of students and have knowledge of the Australian International Code of Ethics.   

This workshop will equip participants will the skills and knowledge to develop a robust and best practice education agent framework at their institution.

Learning objectives: 

This session will assist participants to understand the key elements in implementing an education agent management framework. We will identify good practice and resources associated with selection and appointment of suitable agents, written agreements and commission structures, training, communication and support, monitoring performance and service delivery and implementing corrective action. 

Key interest areas: 

  • Admissions and compliance
  • Marketing and recruitment 

Target audience: 

This masterclass is designed for compliance specialists, marketing and recruitment staff and those working with education agents.


  • Anurag Kanwar, Senior Lawyer, Oxcom International, Australia
  • Anna Kirkham, Manager, International Quality and Compliance, Western Sydney University, Australia
  • Other speaker(s) TBA