1.2.1. Quality assurance and benchmarking in ELT

Date:  Wednesday 7 October
Time: 10:45AM - 12:00PM
Location: P1

Session Type: Thematic Session

Chair: Mr Brian Smith, Stakeholder Manager, IDP Education (Australia)

Benchmarking of university English language centre operations (1155)

In 2014, 23 university members of University English Centres Australia (UECA) benchmarked their 2013 operations. They looked at their structure and dynamics, measuring scale and size of centres, their courses/tests, numbers of students/candidates and their source countries, revenue, costs and growth strategies. This was a landmark study, the first of its type in Australia. In 2015, member centres again benchmarked their operations, looking at 2014 data to examine: source countries of students; relationship between centres and their universities; research; student recruitment and student services; scholarships; and involvement in teaching concurrent English, NESB students, and at offshore campuses.

Key interest area (KIA):  BD
Sector(s): ELT

Mr Stephen Connelly, Director, GlobalEd Services, Australia
Mr Patrick Pheasant, Director, The University of Sydney Centre for English Teaching, Australia